An internal staff survey from HMRC has revealed that just 18% of staff are proud to work for Her Majesty’s Revenue and Customs.


The survey also revealed that 24% want to leave the organisation within the next year.


HMRC’s Employee Engagement Survey questioned 53,279 civil service staff about how content they were with the level of support and career development they are offered by their employer.


60% of those questioned stated they do not see career development opportunities.


The survey also revealed that just 14% saying they would recommend the government department as a place to work, a mere 21% claiming a strong attachment to the company and a poor 13% declaring they felt motivated to achieve the objectives set out by HMRC.


However, more worryingly it has been revealed that 61% of those surveyed do not have confidence in the decisions made by the senior managers of HMRC and a staggering 67% do not feel that the organisation is well managed.


On a positive note though, 74% of staff said their colleagues worked well together in order to improve HMRC’s service and 61% said they had a clear understanding of HMRC’s overall purpose.


HMRC issued the following statement:-


“Three quarters of our staff want to stay with us and this provides a good foundation on which to build. We recognise that we have a lot to do to improve staff morale and confidence in the Department’s management.


We have already put in place a wide range of measures to address staff concerns and one of our most senior officials is taking forward the issues identified by the survey.”


HMRC’s chief executive Leslie Strathie, who recently defended claims that HMRC is an inefficient organisation, wrote to staff on the organisations intranet service.


“We clearly have a considerable way to go. The survey raises a number of significant issues around the way leadership is viewed within the department, which we will focus on in the coming months.”


Strathie also added that there was a ‘big issue’ with the level of dissatisfaction amongst the staff at the way change was managed with only 14% of staff expecting their employer to do anything about the results of the survey.


HMRC were ranked 95 out of 96 when comparing leadership and change management and was rated badly in comparison to other public sector departments.

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